CANCELLATION POLICY
A minimum of 24 hours’ notice is required for rescheduling or canceling an appointment. We appreciate more than 24-hour notice when possible, as we can then make that time available to other clients. Therefore, if you should know before the required 24-hour notice that you will not be able to attend our session, PLEASE, PLEASE call the office, or send a text to the appointment reminder.
Exceptions:
The only exception to this cancellation policy is in the event of a serious or contagious illness or emergency and will be assessed on a case by case basis.
Disclaimer:
Although Mindful Roots Therapy LLC may send you text or email reminders about upcoming appointments, this is done as a courtesy and only if you consent to receive such communications by providing us with your email address and cell number. It remains your sole responsibility to keep track of and timely attend all scheduled therapy appointments, whether or not you receive the text or email reminder. It is your responsibility to inform the office if your phone number or email has changed. Your fit with the practice may be reevaluated/discharged if there are more than two consecutive late cancellations or no shows.
Additionally, please understand that therapy should be viewed as any other important medical appointment would be viewed. While it is a time commitment, this is for your personal betterment and consistency is key in order to achieve this. If the therapeutic relationship is terminated pursuant to this policy, your case may be reopened at any time should you so choose. However, you may be placed on a waiting list if there are other clients waiting to use your time slot.
HOW 24-HOUR NOTICE WORKS
A fee of $100 will be charged when you miss or cancel an appointment without giving 24 hours advance notice. This means that if an appointment is scheduled for 3:00 pm on a Tuesday, notice must be given by 3:00 pm on Monday at the absolute latest. Note that if your appointment is on a Monday, the cancellation needs to be provided no later than the prior Friday, by your appointment time, to be considered proper 24-hour notice. You can cancel your appointment by calling the office or replying to the reminder text.
MEDICAID CLIENTS
Please note that the fees described in this policy cannot be applied to clients with Medicaid insurance. Thus, clients with Medicaid insurance who have three or more late cancellations or missed sessions may be reevaluated/discharged from the practice should there be any indication that the pattern will continue.
FEES FOR NO-SHOWS & LATE CANCELLATIONS
No-Show Fees: Anytime you fail to attend a scheduled appointment without giving appropriate prior notice of cancellation, you will be charged $100 for the no show session. The credit card information or other payment information you previously provided will be used to process this payment. By providing us with your credit card information or booking an appointment, you consent to this policy. Multiple no-shows (more than two) may be subjected to the following restrictions: 1) Wait listed 2) Same day only appointments 3) Discharge from the practice
Late Cancellation Fees: Any session that is missed by canceling less than 24 hours in advance will be charged a $100 fee. You will be charged even if you rescheduled the appointment and/or is beyond the “Exceptions” noted above, though this may be reconsidered on a case by case basis. The credit card information you previously provided will be used to process this payment. By providing us with your credit card information or booking an appointment, you consent to this policy. Repeated late cancellations (more than two) may be subjected to the following restrictions: 1) Wait listed 2) Same day only appointments 3) Discharge from the practice